Return & Exchange

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused,  it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the receipt or proof of purchase. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at moyo@moyoebikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. BAOLUJIE is not responsible for the shipping cost of the package returned by the customers themselves.

You can always contact us for any return question at moyo@moyoebikes.com 

Shipping and Handling fee for non-quality issue return

 
Exchange for new model(Only for Non-quality Products)

This term is only for the unworn, unopened package, unused.

Refund

• Quality issues 

Accept full refund & partial refund

• Receive wrong goods 

FREE to exchange or full refund

• Damaged or missing accessories

 Free to send accessories or accept a partial refund 

• The package cannot be delivered or missing

Accept free resend or full refund

• The customer cancels the order before the package is shipped 

5% of the total amount will be deducted as a processing fee 

• The customer cancels the order after the package is shipped

Customers need to pay $200 shipping charge per bike(Deduct $200/item when making refund)

• About refund difference price

1. Partial refund of the difference price within 15 days
   2. Not acceptable(can send free gift) over 15 days

Note: BAOLUJIE has the right to organize any event promotion

• Change delivery address

Customers need to pay an extra $20 per item

• Customers refuse to accept the package 

$200 shipping charge per item or the customer needs to pay an extra $200 for resend

• Quality Issues Refund

1. Within 30 days: Free return or exchange for defective products. Shipping fee can not be refunded 
2. Over 30 days: Return is not acceptable; Accept exchange new product or partial refund

Must take a photo of the item in its original packaging to share with our Product Support team.

• Non-quality Issues Refund

Only refund within 30 days: unworn, Unopened package, unused, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.).. We will deduct the shipping fee of $200/pc when we are making a refund for non-defective e-bikes/No-longer needed e-bikes. 

• Quality Issues Reimbursement

BAOLUJIE support team could provide you with technical solutions,if you have any quality issue,please provide photos or videos that containing the actual defects as there may be a simple fix for your problem.

If the issues still can not be resolved, we would recommend you bring the item to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness.

Please note that to be eligible for the reimbursement, 

1. valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible).
2. the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. 
3. We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. BAOLUJIEreserves the right to determine between defective products and normal wear and tear.

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.After this time, we will refund within 3 business days. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.